Legal Disclaimer

Dorazo is an AI-powered logistics automation service provider. Dorazo is not a telecommunications carrier, telephone company, or answering service bureau.

Dorazo does not provide telephone service, originate or terminate calls on its own network, or assume liability for call delivery, outages, or carrier-side failures. Dorazo provides software that answers inbound calls on behalf of a business using the customer's own connected telephony, calendar, and CRM accounts.

Certain features within the Dorazo platform operate using artificial intelligence and automated decision-making. AI-generated outputs — including scheduling suggestions, status summaries, and routing decisions — are provided as operational aids and may not be 100% accurate.

Our website chat assistants can also take certain actions directly within a conversation — such as starting a free trial, logging a sales inquiry, or opening a support ticket — once you provide the information needed. These actions are taken based on what you tell the assistant; review any confirmation it gives you and contact hello@dorazoai.com if anything looks incorrect.

Users are responsible for verifying AI-generated information before making critical operational or business decisions. Dorazo does not guarantee the accuracy, completeness, or fitness of any AI output for a particular purpose.

Dorazo is not liable for any of the following:

• Missed, dropped, or unanswered calls, including during an outage
• Errors in a transcript, message, summary, or booked appointment
• Business lost as a result of how a call was handled
• Errors produced by AI-generated responses
• System failures or service interruptions that affect operations
• Data breaches or unauthorized access to third-party systems
• Failures of third-party APIs (Twilio, ElevenLabs, calendar or CRM providers, or others)
• Call delivery failures attributable to a telephony carrier

Responsibility for the underlying business relationship with each caller remains with the Customer. Dorazo's role is limited to software tooling.

Dorazo uses commercially reasonable efforts to maintain platform availability but does not guarantee uninterrupted availability, real-time data accuracy, instant response times, or 100% feature availability at all times. Scheduled maintenance, third-party API outages, or unforeseen technical events may cause service interruptions. Dorazo will make commercially reasonable efforts to communicate planned downtime in advance.

Dorazo collects operational data necessary to provide its services. Dorazo does not sell, share, or disclose user data to third parties for advertising purposes. Data may be disclosed if required by applicable law or valid legal process. For full details, see our Privacy Policy.

Dorazo may assist with monitoring certain compliance-related data but does not guarantee regulatory compliance and is not a legal or compliance advisor.

Users are solely responsible for:

• Call recording and two-party consent requirements in your jurisdiction
• Hours of Service (HOS) regulations
• Call recording retention and record-keeping obligations
• All applicable federal, state, and local shipping laws

Dorazo relies on third-party platforms: Twilio for telephony, Google Calendar for scheduling, ElevenLabs for voice synthesis, and Anthropic's Claude for conversation. The Google Calendar integration activates only when you connect your own account with that provider. Dorazo is not responsible for the accuracy, availability, or failures of these third-party services or their APIs. Users are subject to the terms of service and privacy policies of each respective third-party provider.

Twilio, ElevenLabs, Google Calendar, Anthropic, Claude, and any other third-party product or company names referenced on this site or in the Service are trademarks of their respective owners. Dorazo is not affiliated with, endorsed by, or sponsored by any of these companies, and references to them are for identification purposes only.

Dorazo offers a 14-day free trial for new accounts. After the trial period, subscription fees are billed on a recurring basis and are non-refundable once the trial period has ended.

Contact our sales team at hello@dorazoai.com for current pricing details.

Users of the Dorazo platform are responsible for:

• Verifying AI-generated information before acting on it
• Maintaining accurate and up-to-date integration connections
• Ensuring their use of Dorazo complies with all applicable laws and regulations
• Maintaining the security of their account credentials

For legal inquiries, please contact us at legal@dorazoai.com.

Any disputes arising from the use of Dorazo are governed by the laws of the State of Texas. By using Dorazo, users agree to mandatory binding arbitration and waive the right to participate in class-action proceedings.